1.1.The Provider accepts reports from the complaining party if the User is conducting illegal activities while using HostingWalay services.
1.2.All reports must be prepared in fluent English.
1.3.The report is applicable only if it includes legal grounds which sustain the claim.
1.4.The complaining party must file the report in person, through a lawyer or a legal firm, authorized to represent the person or the company. If the report is submitted by a lawyer or a legal firm, a proof of representation agreement must be presented along with the report.
1.5.The complaining party must include sufficient and accurate contact information - an email and a telephone number.
1.6.The report must be submitted via email or through the Ticket System only.
2.1.In case of copyright violation, the Provider acts as a mediator of the complaining party and the User, if the User agrees to cooperate.
2.2.The copyright infringement report must contain (but is not limited to) the reasoning of the report and direct links to the copyrighted material. If the report is made by the copyright owner, it must contain evidence of the copyright ownership.
2.3.The Provider reserves the right to request additional information in order to confirm the violation of the copyright policy.
3.1.An email phishing report must contain a copy of the phishing email in question. It must be attached in text form with full headers, timestamps, source and destination data.
3.2.A screenshot of the phishing email in question is optional.
3.3.A website based-phishing report must contain a full URL path (not only a domain or a subdomain) to the phishing page.
3.4.A screenshot of the phishing website with a brief description is mandatory. The exact time of the screenshot take must be provided as well.
4.1.An email spam report must contain a copy of the email in question. It must be attached to the report in text, with full headers, timestamps, source and destination data..
4.2.The email spam report must contain a brief explanation of why the complaining party considers the email to be spam..
4.3.A screenshot of the email in question is optional.
5.1.In case of network abuse, including (but not limited to) flooding, spoofing, scanning, brute-forcing, exploiting and botnets, the complaining party must provide sufficient amount of log excerpts and indicate the exact time of the incident in question.
6.1.In case of defamation and libel, the Provider reserves the right not to be put in the position to determine the veracity of the User.
6.2.The Provider will not judge, censor or control the content in any other form, even if the complaining party finds it offensive.
6.3.The complaining party has the right to express its concerns directly to the creator of the content only.
7.1.A child pornography report must contain the exact URL where the abuse is taking place.
7.2.Any additional information to help the Provider determine the exact source of the content is strongly appreciated.
7.3.Suspected offenders are immediately reported to the legal authorities. The Provider fully cooperates with any ongoing investigation.
8.1.In case of a credit card fraud, the complaining party must provide the first and the last name of the card holder along with the first 4 and last 4 numbers of the credit card in question, card type and expiration date.
8.2.In case of unauthorized charges, the complaining party must provide the exact time and the amount of the charge in question.